FAQs on Personalization and Engraving
We have a motto at High Country Gifts and Engraving.....engraved gifts become lasting memories! You can create lasting memories by personalizing your gift selection with names, dates, a message of love, appreciation, congratulations, friendship or recognition of a job well done. Gift giving becomes a memorable event as the recipient realizes the extra steps you have taken to make their gift a lasting memory.
We have tried to think of every question we have been asked over our 20 years of engraving and hope that we have answered all of them below. Should you ever need more information, please call customer service Monday - Friday 10am to 6pm Mountain Time toll free at 888-465-6614.
Why should I personalize my gift?
Everyone loves to see their name on something, why else would large corporations put their logo on everything? This is especially true if someone spells their name in a unique way. Adding a name, date, or special message lets the recipient know that you thought so much of them that you took that extra step to make this gift unique. Engrave your wedding date on your cake knife and server and the toasting goblets. What better way to help the groom always remember your anniversary? Birthdates on pictures frames make it easy to sneak a look and remember to send a birthday gift! It is a great way to show how much you care and the gift becomes a treasured keepsake. High Country Gifts and Engraving makes it simple to add that extra touch to your gift giving. Engraving is always optional, if you do not want the item engraved, leave the text box empty.How much does engraving cost?
All of our engraved items come with the first 4 characters of engraving free. Each additional character costs 30-35 cents depending on the font style chosen. The engraving calculator will automatically add your engraving charges and show you the cost. Your order will reflect the initial price of the item with the engraving cost added to it.
Pairs or sets of items
Items such as pairs of flutes, cake server sets, pen/pencil sets and other pairs or sets will have the same engraving done on each piece. The first four letters will still be free on the set, but the additional engraving price will be doubled to include engraving on both pieces. Read the description on each item carefully, it will tell you whether one or all pieces will be engraved the same. Special requests can be taken, but must be phoned in to customer service at 888-465-6614 during customer service hours. Mon-Fri 10am-6pm Mountain Time.
How does the engraving calculator work?
Simply type in the message you would like to see engraved on your item and the engraving calculator will total your engraving charges. Choose a different lettering style, the calcultor will adjust the price based on your choice. The engraving price will automatically be added to the price of the item purchased when you see it on your order.
Price of item plus engraving from the calculator equals total price shown on order.
How long will it take to personalize and ship my order?
Most engraving and personalization will be completed in 2-4 working days. We will ship your order via UPS as soon as the engraving is completed. Using standard shipping you can expect your package 3-8 business days after that, depending on how close to Montana you live. Faster shipping is available from the ordering page. You will be notified by email if an item is out of stock and given the option to backorder or hold the order until it is complete. UPS will not ship to a PO Box, your order will be delayed if you do not include a street address. We will make exceptions for our armed forces and ship to an APO box number. We ship to all locations in the continental United States.
What will the engraving look like?
Visit this page to look at all the lettering style choices. Please take care to note the letters highlighted in red. These letters are the ones that our customers sometimes have a problem with. The letters I, J, K are the ones that cause the most problems. Once you have decided on the message and lettering styles our professional engravers will layout and size your message to fit the item. Engraving will automatically be centered on the item. We will contact you if there are any questions or problems with your order.
What does it mean when it says 2 line or 3 line?
Engraving is all done with lines and a diamond engraver. The line thickness is no wider than a ball point pen. In order to make the lettering appear thicker, several lines are placed together. A 2 line font will have 2 strokes per letter, while a 3 line font will have 3 strokes per letter. On smaller sized letters the letter will just appear thicker, but on larger letters you may be able to actually see each stroke or line.
What is the difference between English Script 1 line and English Script 4 line?
On most smaller sized lettering, you will not notice a difference between the two finished products, other than the price difference. The real difference will be noticed when the lettering size is larger. See the question about 2 line vs 3 line engraving.
Can I add a special design to my gift?
Yes and no. We do offer designs in our store, but do not have them available online at this time. We hope to offer them online in the future.
Can you do custom designs or logos?
Our graphic design department will be happy to digitize your company logo, signature or custom design. There is a one time set up fee for this, but once it is on file, there is no longer a set-up charge. Please contact us toll free at 888-465-6614 for further details
